Privacy Policy for ServerNova.net

Effective Date: June 3, 2025

ServerNova.net ("ServerNova," "we," "us," or "our") is committed to protecting the privacy and security of our customers and their end-users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our managed hosting, cloud storage integration, file backup, and related services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide, improve, and secure our Services. The types of information we collect include:

1.1 Personal Information

  • Customer Account Information: When you sign up for our Services, we collect details such as your name, email address, billing address, phone number, and payment information (e.g., credit card details processed via our secure payment processor).
  • Business Information: For multi-tenant customers (e.g., businesses or MSPs), we collect company names, contact details, and administrative user information to manage tenant accounts.
  • User Credentials: Login credentials (e.g., usernames, encrypted passwords) for accessing our management portal or Services.

1.2 Service Usage Data

  • Server and File Data: Metadata about files stored, synced, or backed up via our Services, including file names, sizes, timestamps, and version histories (e.g., when integrated with Backblaze B2 or Wasabi).
  • Usage Analytics: Information about how you interact with our Services, such as IP addresses, browser types, device information, session logs, and access times.
  • Configuration Data: Settings and preferences for your hosting environment, virtual machines (VMs), or cloud storage integrations.

1.3 Customer-Provided Data

  • Hosted Content: Data you or your end-users upload to our servers or cloud storage (e.g., files, databases, or applications hosted on VMware-based servers).
  • Support Interactions: Information provided during support requests, such as emails, tickets, or chat logs.

1.4 Automatically Collected Data

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, track usage, and secure our Services. You can manage cookie preferences via your browser settings.
  • Analytics: We use third-party analytics tools (e.g., Google Analytics) to collect aggregated data on website and Service usage.

2. How We Use Your Information

We use your information to deliver, maintain, and improve our Services, including:

  • Service Delivery: To provision and manage hosting, cloud storage, file backups, and versioning for you and your end-users.
  • Multi-Tenant Management: To provide isolated, branded portals for each tenant, enabling secure access to data and analytics.
  • Security and Compliance: To monitor, detect, and prevent security threats, and to comply with legal obligations (e.g., SOC 2, GDPR, CCPA).
  • Billing and Account Management: To process payments, manage subscriptions, and communicate account updates.
  • Support and Communication: To respond to inquiries, provide technical support, and send service-related notifications.
  • Analytics and Improvement: To analyze usage trends and optimize our Services (e.g., improving sync performance with Backblaze B2).

3. How We Share Your Information

We do not sell your personal information. We may share information in the following cases:

  • Service Providers: With trusted third-party providers (e.g., Backblaze B2, Wasabi, payment processors) to deliver Services, process payments, or provide analytics. These providers are contractually bound to protect your data.
  • Multi-Tenant Customers: For business clients, we share limited data (e.g., usage analytics, file metadata) with your authorized administrators or end-users via secure, branded portals, as per your tenant settings.
  • Legal Compliance: When required by law, such as in response to subpoenas, court orders, or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to a successor entity under strict confidentiality agreements.

4. Data Storage and Security

  • Storage: Your data is stored on secure servers hosted in our VMware infrastructure or third-party cloud providers (e.g., Backblaze B2, Wasabi). File backups and versions are stored in encrypted formats (AES-256).
  • Security Measures: We implement industry-standard security practices, including encryption, firewalls, access controls, and regular audits, to protect your data. Our practices align with SOC 2 requirements (e.g., CC6.2, A1.2).
  • Retention: We retain personal information and hosted content as long as necessary to provide Services or comply with legal obligations. File versions are retained based on your configured policies (e.g., 30 days). You can request data deletion, subject to legal retention requirements.

5. Your Rights and Choices

Depending on your jurisdiction (e.g., GDPR for EU residents, CCPA for California residents), you may have the following rights:

  • Access: Request a copy of your personal information or hosted data.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data, subject to legal or contractual obligations (e.g., backup retention policies).
  • Opt-Out: Opt out of marketing communications or non-essential cookies.
  • Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at privacy@servernova.net. We will respond within 30 days (or as required by law).

6. Multi-Tenant Customer Data Access

For business clients using our multi-tenant Services:

  • Tenant Portals: Your authorized users can access file metadata, version histories, and usage analytics via branded, secure portals (e.g., client.servernova.net).
  • Data Isolation: Each tenant’s data is logically separated to ensure privacy and security.
  • Versioning and Backups: You can configure retention policies and access file versions through our management portal, integrated with Backblaze B2 or Wasabi.

7. International Data Transfers

ServerNova operates globally, and your data may be transferred to or stored in countries outside your jurisdiction (e.g., the United States). We ensure such transfers comply with applicable data protection laws (e.g., GDPR Standard Contractual Clauses, CCPA compliance).

8. Third-Party Links and Services

Our Services may include links to third-party websites or integrations (e.g., Backblaze B2, Wasabi). We are not responsible for their privacy practices. Review their policies before sharing data.

9. Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect personal information from children. Contact us if you believe we have collected such data.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services or legal requirements. Updates will be posted on this page with a revised "Effective Date." Significant changes will be communicated via email or our management portal.

11. Contact Us

For questions, concerns, or to exercise your rights, contact our Data Protection Officer at:

Email: info@servernova.net

Address: ServerNova, 612 N. Kays Dr STE 220 Kaysville, UT 84037

Phone: 8015903200

Last Updated: June 3, 2025